SMB Security Survey
Recent findings of a survey of 2,055 small and medium-sized (SMB) U.S. business owners on their awareness, knowledge, and concern about top cybersecurity issues facing businesses today.
Cyber Claims
Provide your policyholders with expert and personalized claim resolution
Cyber Insurance Solutions | Personal Cyber Programs | Commercial Cyber Programs | Cyber Claims
Our experts help you quickly and efficiently resolve cyber claims.
Sontiq’s Cyberscout Claims is the industry’s first third-party administrator focused exclusively on managing cyber and privacy breach claims and providing better outcomes for carriers and policyholders. Our experienced cyber claims experts:
- Provide carriers with complete transparency into their cases with 24/7/365 visibility and monitoring of claims through a digital dashboard.
- Directly connect with policyholders to provide outstanding customer service.
- Seamlessly coordinate with internal and external teams, including Cyberscout’s forensic investigation and breach fulfillment experts.
- Reduce expenses from costly and less-experienced outside claims counsel or nonspecialized claims examiners.
- Assist with performing benchmark comparisons against your own cyber claims using aggregated cyber claims loss data.
Cyberscout in Action
When a major insurance partner moved their cyber claims handling to Cyberscout recently, the advantages were clear:
| Previous Claims Firm | Cyberscout Claims | |
| Time period | 3 years (2015-2018) | 2 years (2018-2020) |
| Number of claims | 120 | 111 |
| Total payments | $1,876,823 | $519,626 |
| Average incurred | $18,717 | $6,336 |
| Average paid claim | $15,640 | $6,336 |
| Exceeded policy limits | 10 (8.3%) | 0 (1 at limit) |
Best-in-Class Customer Service
- Superior policyholder experience reflecting the carrier’s brand value
- Personalized handling backed by highly-trained claims professionals
Claims Engagement Process
 | Customer expresses a wish to raise a claim |
 | Explain claim process and timeframes to customer |
 | Explain that Cyberscout will assist with collating any documents their insurer may require |
 | Provide insurer with contact details to raise claim |
 | Assist customer with follow-up queries from insurer through the claims process |
 | Continue to update a case file and close files once issues have been resolved |
Myth Busting Cyber Claims: There is More than One Way to Manage a Cyber Claim
Not every cyber claim is the same, so why treat them as if they are? Learn the truth behind the myths for addressing cyber claims and cyber incident management.