Industry Leadership Customer Service Recognition
EZShield + IdentityForce Garner Recognition for Industry Leadership and High-Touch Customer Service Strategy
Chief Executive Officer, Dale Dabbs, Named Top 100 Influencer in Identity; Company Wins Silver Stevie® Award for Best Customer Feedback Strategy
March 28, 2019
EZShield + IdentityForce, a powerhouse in identity theft protection and cybersecurity solutions, today announced that it had earned several awards recognizing the company’s overall thought leadership, product innovation, and customer service.
President and Chief Executive Officer, Dale Dabbs, was named a One World Identity (OWI) Top 100 Influencer in Identity for 2019, after a highly competitive selection process from more than 650 nominations. Dabbs has been at the helm of EZShield + IdentityForce for almost nine years and has created a strategic vision that propels the company to groundbreaking product development and significant revenue growth by helping businesses and individuals be less vulnerable to the financial and emotional consequences of identity theft.
“I’m honored to receive this award through recognition of my peers across the industry,” said Dabbs. “I feel inspired every day by the team here at EZShield + IdentityForce, as we work together to deliver outstanding identity theft protection and mobile cybersecurity solutions that make a difference for our partners and our customers’ financial well-being.”
Next, the Stevie® Awards recognized EZShield + IdentityForce with silver placement for Best Customer Feedback Strategy, a testament to the company’s commitment to drive product excellence and service enrichment.
“Our world-class support team is committed to providing real-world resources and tools to help consumers, businesses, and partners stay protected in today’s highly volatile digital environment, where the volume and velocity of data breaches are happening at an epic pace,” said Angela Murphy, Chief Operating Officer at EZShield + IdentityForce. “Our highly strategic feedback loop allows us to transform customer responses into actionable product enhancements and solution improvements.”
EZShield + IdentityForce has an elite Net Promoter Score of 70 — where anything above 50 is considered outstanding — and an average customer satisfaction rating of more than 9 out of 10.
About the One World Identity Awards
One World Identity (OWI) is a market intelligence and strategy firm focused on identity, trust, and the data economy. Through advisory services, events and research, OWI helps a wide range of public and privately held companies, investors and governments stay ahead of market trends, so they can build sustainable, forward-looking products and strategies. Learn more about OWI at https://oneworldidentity.com.
About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at https://stevieawards.com/
About TransUnion (NYSE: TRU)
TransUnion is a global information and insights company that makes trust possible in the modern economy. We do this by providing an actionable picture of each person so they can be reliably represented in the marketplace. As a result, businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®.
A leading presence in more than 30 countries across five continents, TransUnion provides solutions that help create economic opportunity, great experiences, and personal empowerment for hundreds of millions of people. https://www.transunion.com
Sontiq, a TransUnion company, is an intelligent identity security company arming businesses and consumers with a full range of award-winning identity and cyber monitoring solutions, as well as best-in-class restoration and response offerings. Sontiq products empower millions of customers and organizations to be less vulnerable to the financial and emotional consequences of identity theft and cybercrimes. Sontiq has an outstanding track record for delivering high-touch support and fraud remediation services, demonstrated through its 99% customer satisfaction ratings. https://www.sontiq.com