Industry Leadership Customer Service Recognition
EZShield + IdentityForce Garner Recognition for Industry Leadership and High-Touch Customer Service Strategy
Chief Executive Officer, Dale Dabbs, Named Top 100 Influencer in Identity; Company Wins Silver Stevie® Award for Best Customer Feedback Strategy
March 28, 2019
EZShield + IdentityForce, a powerhouse in identity theft protection and cybersecurity solutions, today announced that it had earned several awards recognizing the company’s overall thought leadership, product innovation, and customer service.
President and Chief Executive Officer, Dale Dabbs, was named a One World Identity (OWI) Top 100 Influencer in Identity for 2019, after a highly competitive selection process from more than 650 nominations. Dabbs has been at the helm of EZShield + IdentityForce for almost nine years and has created a strategic vision that propels the company to groundbreaking product development and significant revenue growth by helping businesses and individuals be less vulnerable to the financial and emotional consequences of identity theft.
“I’m honored to receive this award through recognition of my peers across the industry,” said Dabbs. “I feel inspired every day by the team here at EZShield + IdentityForce, as we work together to deliver outstanding identity theft protection and mobile cybersecurity solutions that make a difference for our partners and our customers’ financial well-being.”
Next, the Stevie® Awards recognized EZShield + IdentityForce with silver placement for Best Customer Feedback Strategy, a testament to the company’s commitment to drive product excellence and service enrichment.
“Our world-class support team is committed to providing real-world resources and tools to help consumers, businesses, and partners stay protected in today’s highly volatile digital environment, where the volume and velocity of data breaches are happening at an epic pace,” said Angela Murphy, Chief Operating Officer at EZShield + IdentityForce. “Our highly strategic feedback loop allows us to transform customer responses into actionable product enhancements and solution improvements.”
EZShield + IdentityForce has an elite Net Promoter Score of 70 — where anything above 50 is considered outstanding — and an average customer satisfaction rating of more than 9 out of 10.
About the One World Identity Awards
One World Identity (OWI) is a market intelligence and strategy firm focused on identity, trust, and the data economy. Through advisory services, events and research, OWI helps a wide range of public and privately held companies, investors and governments stay ahead of market trends, so they can build sustainable, forward-looking products and strategies. Learn more about OWI at https://oneworldidentity.com.
About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at https://stevieawards.com/
EZShield helps enterprises of all sizes and trusted partners protect what matters most — through secure, digital identity protection and resolution services that enhance customer relationships, while adding value to existing products. As a trailblazer in Mobile Threat Defense, EZShield is the only pure-play identity theft protection company to pair its product and services with mobile cybersecurity through its Mobile Defense Suite. The company is consistently recognized by Javelin Strategy & Research as a leader in Identity Protection, most recently as the 2018 Identity Protection Service Provider Best-in-Class award winner. Owned by the Wicks Group of Companies, L.L.C., EZShield supports thousands of financial institutions through its award-winning solutions, delivered on a secure, flexible platform that is backed by best-in-class customer support. Follow EZShield on Twitter, become a fan on Facebook, and engage with us on LinkedIn. Learn more at www.ezshield.com.
In August 2018, IdentityForce was acquired by EZShield, a portfolio company of The Wicks Group (“Wicks”) and the leader in digital identity protection and resolution. For over 40 years, IdentityForce, Inc. has provided best-in-class, highly scalable, award-winning identity theft, privacy and credit protection solutions to consumers, businesses, and government agencies. With IdentityForce, members benefit from the most robust and award-winning identity protection, going as deep as Dark Web monitoring to keep personal information safe. Follow IdentityForce on Twitter, become a fan on Facebook, and engage with us on LinkedIn. Learn more at www.identityforce.com.