Dedicated Incident Coordination

We’ll work with you every step of the way to develop and execute on your plan to ensure a successful, compliant event notification and remediation. Your dedicated Incident Coordinator can streamline your response with consultative services including:

• Project management
• Data subject list analysis, cleansing, and normalization
• Notification communication planning & execution
• Crisis management and public relations
• Breach FAQ development
• Comprehensive customer support call handling
• Proactive and reactive fraud resolution
• Fulfilment of credit and non-credit identity monitoring solutions

Data Subject File Processing

Assure compliance, manage costs, and reduce errors with data subject file processing support services.

• Review, format, remove duplicates, and cleanse provided contact information
• Identification of address append opportunities
• Coordination of National Change of Address (NCOA) assessment and updates
• Analysis of mail merge options

Notification Content Creation

Battle-hardened experts with decades of experience will help develop compliant, cost-effective communications plans and compliant notifications.

• Selection of appropriate notification methods to ensure compliance and keep costs low
• Proven notification letter and FAQ templates
• Translation services available

Identity Monitoring & Management

Whether required due to regulatory requirements, or as a value-added benefit to affected data subjects, Sontiq’s Cyberscout has flexible monitoring solutions to fit your budget while addressing the specific risks presented by the incident. Depending on the information that may have been exposed, an affected individual’s information may be vulnerable for quite some time. Our industry-leading solutions will help identify unauthorized activity that has already occurred and detect any new activity for the length of the service.