Continuous Support

Collaborating with you and your customers ensures we are aligned to exceed your expectations.

See the Proof Yourself

We’ve worked hard to deliver you world-class support and services. Our ratings speak for themselves.

A+ BBB Rating

Since our inception, our brands, EZShield and IdentityForce, have had A+ ratings with the Better Business Bureau.

Average of 9.6 on Customer Surveys

After we engage with our members, we ask them how well we served them. It is not uncommon for us to receive a perfect 10. If we don’t score 10 out of 10, we find out how we can serve them better next time.

Net Promoter Score of 79

Net Promoter asks, “What is the chance that you would refer a friend?” Customers respond by rating on a scale of zero to 10. Ratings are then categorized into “Promoters” (9-10), “Passives” (7-8) or “Detractors” (0-6). “Promoters” minus “Detractors” equals the Net Promoter Score (NPS). We monitor this score in an effort to achieve continuous improvement and maintain customer loyalty, for you and for our brands, EZShield and IdentityForce. Anything over 50 is considered outstanding, so we’re especially proud of what we’ve been able to achieve!

Industry Accolades

EZShield and IdentityForce were recently recognized as a Gold Stevie® Award for Customer Service Department of the Year and a Gold Winner in the Globee® Awards, being named the Customer Service Department of the Year, a testament to Sontiq’s commitment to drive product excellence and service enrichment. Additionally, we’ve also received product excellence awards and favorite new product awards from the American Business Awards.

The Help You Need, When You Need It

24/7 U.S.-Based Customer Support

We understand that when a customer discovers a lost wallet, checkbook, or potential fraud or identity theft, you want to speak to someone that can put your mind at ease. This is as simple as calling us 24/7 to speak to a live Response Center representative. Our certified Resolution Specialists are available from 8:00 am to 8:00 pm ET, Monday through Friday.

Single Point of Contact

Fraud and identity theft can lead to trying and emotional experiences. We assign a customer with a single point of contact to make sure the experience is as stress free as possible. We also use a state-of-the-art case management system that allows us to keep track of our conversations with customers. If a customer’s contact is unavailable, a Resolution Specialist will be able to get up to speed quickly and offer assistance.

Proprietary, Industry-Leading Fully Managed Restoration

We provide a comprehensive approach to identity restoration that includes three phases: Discovery, Mitigation/Resolution, and Protection.
EZShield Restoration is our white glove, fully managed restoration service, providing world-class support restoring stolen identities. Our top-rated identity theft protection solutions are all backed with EZShield Restoration Services to reduce the damaging effects of all types of fraud, theft, misuse and unintended exposure of personal and financial data.

If the worst were to happen, we’ll be there every step of the way. We will provide 90 days of complimentary fraud protection services to fraud victims and will extend those services to identity theft victims for one year. In short, we want to work proactively and help protect against further incidents of fraud.

Ratings and Reviews

Best for My Family
"When I thought my information had been breached I panicked and didn't know where to turn. When I asked a trusted acquaintance in the field of banking what I should do she recommended several companies who handles this sort of scare. After my research I found IdentityForce to be the most beneficial for me and my family. Thank you."
Melissa of Grinnell, IA
January 15, 2021
Totally Awesome
"I think IdentityForce is totally awesome. I highly recommend Identity force to every and anybody looking to have a peace of mind that you're covered in the event a crisis arises."
Regino of Torrance, CA
January 15, 2021
Easy and Very Clear
"I like this service and the enrollment process was easy and very clear, simple that's professional. Very accurate and the platform is very easy to manage, reading along the information was consistent and the language is easy to understand. Way to go!"
Naji of Tulsa, OK
January 10, 2021