The Help You Need, When You Need It
24/7 U.S.-Based Customer Support
We understand that when a customer discovers a lost wallet, checkbook, or potential fraud or identity theft, you want to speak to someone that can put your mind at ease. This is as simple as calling us 24/7 to speak to a live Response Center representative. Our certified Resolution Specialists are available from 8:00 am to 8:00 pm ET, Monday through Friday.
Single Point of Contact
Fraud and identity theft can lead to trying and emotional experiences. We assign a customer with a single point of contact to make sure the experience is as stress free as possible. We also use a state-of-the-art case management system that allows us to keep track of our conversations with customers. If a customer’s contact is unavailable, a Resolution Specialist will be able to get up to speed quickly and offer assistance.
Proprietary, Industry-Leading Fully Managed Restoration
We provide a comprehensive approach to identity restoration that includes three phases: Discovery, Mitigation/Resolution, and Protection.
EZShield Restoration is our white glove, fully managed restoration service, providing world-class support restoring stolen identities. Our Best-in-Class identity theft protection solutions are all backed with EZShield Restoration Services to reduce the damaging effects of all types of fraud, theft, misuse and unintended exposure of personal and financial data.
If the worst were to happen, we’ll be there every step of the way. We will provide 90 days of complimentary fraud protection services to fraud victims and will extend those services to identity theft victims for one year. In short, we want to work proactively and help protect against further incidents of fraud.