Customer Feedback

“Every aspect of the request was simple. I made one phone call, and it was handled.”
Tish P., Natchez, MS

“The Specialist was very concerned about the compromises I’ve had on our Federal & State income tax. The Specialist also made very positive suggestions about what I should be doing!”
Donna M., University Park, FL

“The Resolution Specialist answered my questions completely for my better understanding of the product that is offered.”
Maryann R., BOCA RATON, FL 

“My Resolution Specialist was very supportive. Great communication skills. All questions were answered, Thank you.”
Teena J., Taylorsville, UT

“The Specialist was very patient, courteous, and determined to resolve problem.”
Robert E. O., Caledonia, MI

“The Specialist handled my issues as soon as I called.”
Denita C., BELLEVILLE, MI

“The Specialist was very courteous and seemed to know what she was talking about.”
Queda C., Lubbock, TX

“I was unfamiliar with the process and my Specialist was helpful and patient with me!”
Janet M., Rancho Murieta, CA

“The Resolution Specialist called to be sure I would be home to receive my delivery and called to be sure I received it. Excellent”
Patricia F., Livingston, NJ

“Everything was done well. The Resolution Specialist was excellent.”
Gracie G., San Antonio, TX

“The Resolution Specialist was kind & helpful.”
Lori K., Fort Wayne, IN

“The Specialist helped me apply for the service as I am not proficient on the computer. She was very patient and knowledgeable and courteous.”
Janet P., Stuart, FL

“The Specialist listened to what I had to say and provided possible solutions and a formulated a game plan to get it resolved.”
Kevin G., Miami, FL

“I received my refund for checks very promptly and it was one positive in a negative matter where my account was defrauded.”
Michele A., Sacramento, CA

“The Specialist went the extra mile!!”
Elizabeth M., Corpus Christi, TX

“Responded quickly and able to speak with real person.”
Polly C., Lubbock, TX

“The Specialist contacted me because I had not looked at the areas of concern yet. She was very pleasant and helpful. I’m currently out of town and had not had a chance to get to the first email I received.”
Polly K., Fairbanks, AK

“The Resolution Specialist answered questions very well and provided information.”
William O., Huntsville, MO

“The Resolution Specialist was polite, easy to understand, and very helpful.”
Jeanene P., Lexington, IL

“The Specialist made sure that all my needs were met. I experienced great customer service. Having people who know customer service is greatly appreciated. Having a great experience is very important and mine was very positive and successful.”
Dena C., Orange, CA

“The Resolution Specialist was more informative than our bank on how we were represented. The Specialist stayed on top of our case and was above professional in ever aspect. She was a pleasure to work with.”
Brigitte S., Jonesboro, GA

“The Resolution Specialist was patient and thorough until she found the solution.”
Margaret B., Atlanta, GA

“The Specialist was polite, informative and responsive”

Philip M., Washington, NC

“Made me feel easy…I was helped more then you will ever know. I am not real techy but I was walked through every step.”
Mark N., Unknown

“Customer Support has always and this time been very professional and extremely helpful.”
Gloria M., South Salt Lake, UT

“The Specialist responded in a timely, knowledgeable Kind and professional manner! :)”
Dianne R., Pleasant Lake, MI

“I appreciate the quick response and being able to talk to a Specialist.”
Dale J., Imperial, CA

“The Specialist resolved my problem.”
Trent L., Aspen, CO

“The Resolution Specialist was very professional!”
Michael P., Pomona, CA

“The Specialist understood my issues and got a resolution to them in a timely manner!”
Gary B., Ellisville, MO

“The Specialist suggested filing a police report and if any information changed on my credit report, I would be notified. The Specialist relayed everything in a very reassuring voice. ”
Rosa M., Saint Louis, MO

“The Specialist was very knowledgeable and made me feel at ease.”
Esther H., Florence, AL

“I receive constant emails and reminders to check our EZShield account. You let us know potential alerts but that our information is safe and provided information to check for our selves.”
Juan R., Corpus Christi, TX

“I spoke with a Specialist who is a credit to herself and to the Deluxe Provent program. She was extremely knowledgeable, kind and courteous and helped me thru what was becoming a difficult process in establishing my new account. She should be singled out as an exceptional associate and recognized for her professional efforts in customer service.”
William W., Chocowinity, NC

“It nice to know someone has your back and is looking out for you.”
Barbara C., Gallup, NM

“The Specialist tried so hard to give me answers – I was extremely happy with her! As far as contacting you goes, I had a terrible time locating a customer service phone number. Once I found it, it was difficult to to locate a phone number amidst all the other addresses and paragraphs of information.”
Phyllis D., Metamora, IL

“The Resolution Specialist was very knowledgeable & literally walked us thru the process with remarkable patience.”
Anna S., Sebastian, FL

“The Specialist helped me resolve the problem on my account. They were very helpful & friendly to talk to.”
Holly S., Verona, WI

“The Specialist was accommodating and responsive.”
Nilda L., Beverly Hills, CA 

“A real person answered the phone, I could understand her and she was very professional.”
Brenda W., Bluefield, WV

“The Specialist clearly explained alerts and options for concerns on an alert that was not completely resolved yet.”
Andrea D., West Valley City, UT

“The Resolution Specialist processed the check quickly and efficiently, contacting me several times along the way. Very kind and helpful.”
Randal H., Black Mountain, NC

“The Specialist listened attentively to my questions and determined the cause of my issue.”
Charles P., New Bern, NC

“The Specialist that assisted me was knowledgeable about my concerns.”
Courtney W., Eau Claire, WI

“They were able to tell me I needed to contact my bank for resolution to my problem.”
Harla R., Mesa, AZ

“The Specialist was courteous, and helped with the question that I had. She took care of everything that I needed.”
Thomas H., Tamarac, FL

“The Specialist explained what I was seeing/reading in the alert to my understanding.”
Deborah H., Fall Branch, TN

“The Specialist was able to easily and quickly explain the reason for the alert I received.”
Patricia W., Fillmore, CA

“I recently received a notification from the IRS that my identity may have been stolen. When the Specialist called me to notify me of a different alert, I was able to talk with her about my identity theft concerns. She immediately activated a number of extra monitoring programs for me and talk me through my concerns. She did a fantastic job. Exactly what I hope for in customer service interactions. And I’m also impressed that she was empowered by Deluxe Provent to make decisions like she did. Well done.”
Ryan T., Logan, UT

“It was such a delight to call a customer support center and speak with a real American who spoke understandable American English. That is a rarity nowadays.”
Teresa S., Hitchins, KY

“The Specialist was able to explain the answer to my inquiry completely and looked further into the issue to make sure she had correct information. Excellent experience.”
Jeannie L., Olathe, KS

“The Specialist explained how to reset my password and also how to manage my security questions.”
Mary C., Sandy, UT

“The Specialist had ready access to my information and was able to resolve my question immediately.”
Roger F., Cedar Hills, UT

“The Specialist was friendly and went above and beyond.”
Royal F., Sparks, NV

“The Specialist answered my call and questions without a long delay.”
John R., Dallas, TX

“Our Resolution Specialist was awesome. Very helpful and quick. She knew just what to do and it was done so fast.”
Chris C., Ft. Myers, FL

“My Resolution Specialist was very helpful and prompt in processing our information. She called to let me know the check was being processed and shipped. She also called to make sure I received the check on the day I was suppose to. This exceptional customer service is very rare these days !!! I appreciate all that she did and her excellent service. Thank you. ”
Tammy M., Lexington, NC

“The Specialist was fabulous all around.”
Theresa R.

“The Specialist answered clearly and concisely and didn’t waste my time.”
Allene R.

“My Resolution Specialist stayed on line with me until I was able to complete my enrollment.”
Sharon M.

“My Specialist was very professional and extremely fast. I could not have asked for better service.”
Elaine B.

“The Resolution Specialist was quick and efficient.”
Lisa M.

“The Specialist answered and responded in a very professional manner.”
Gloria M.

“The Specialist provided an explanation of what I had to do to change payment information. ”
Frances M.

“they were expedient in resolving the matter”
GLaura C.

“The Specialist answered all my questions and solved my problem swiftly.”
Jean C., Corpus Christi, TX

“The Resolution Specialist helped with all questions, which helped us solve our problems.”
Robert B.

“The Specialist found my email address had been compromised and gave prompt notice and advice.”
Dannie W.

“Having to change over an account that we have had for over 35 years was a traumatic experience. The ONLY thing pleasant and civil about having your account hacked was that EZ Shield did what it said it was going to do if this event ever occurred. Thank you for not adding to the trauma/drama and taking care of everything within 48 hours.”
Audrey V.

“The Resolution Specialist was very nice to me I liked from the word go.”
Darryle O.

“Great service and follow up to make sure I used the service.”
Yvonne H.

“The Specialist explained why I was getting the alert and I felt comfortable closing it after discussing.”
Tiphanie S. 

“The Specialist had the utmost patience in helping me get started, with the process of resolving an issue. The outcome will still be to come.”
James C.

“The Resolution Specialist was able to tell me very quickly why I had not received the initial e-mail when I signed up for the service. She stayed on the phone with me to be sure I received the e-mail when she sent it. She was very nice and extremely helpful.”
Brenda L.

“The Specialist was very nice and helpful”
Charlene S.

“My Resolution Specialist was genuinely courteous, helpful and expeditious in rendering us answers to the recent fraud. Funds were received in a expeditious time frame leaving us with one less thing to worry about. GO EZShield!”
Debra L.

“My Resolution Specialist was very patient with me. I am quite computer-challenged!”
Karen N.

“My Specialist contacted the creditor who made unauthorized inquiry and had it removed from our credit report with all 3 credit reporting agencies.”
Robert L.

“My Specialist was very helpful and extremely friendly. I would recommend your service to all, even told my bank to recommend to the customers.”
Tracy T.

“My Specialist took care of the issue right away. Its nice to know that there is a company out there that takes care of the clients and resolve issues.”
Kathy G.

“Good communication skills of how to resolve a threat.”
Michael B.

“The Specialist was knowledgeable. ”
Robert M.

“There was a quick response to my issue.”
Robert K.

“The Specialist was helpful, kind and friendly. ”
Judith F.

“The service was explained very well and my Specialist suggested a course of action. I am very pleased with the overall experience and service.”
Nathalie R.

“My Resolution Specialist was extremely helpful in walking me through the sign-up process.”
Calvin W.

“My phone call was answered immediately! The Resolution Specialist was professional, plus friendly and reassuring at the same time. Great customer service. Thank you.”
Joanne H.

“Your company came to my rescue. My Specialist was very nice. Talking to her was the only good experience I had with our whole check fraud issue.”
Christine H.

“There were no hoops to jump through. Just good customer service, which made the whole ordeal much easier.”
Darlene S.

“Thanks for your help”
Pam W.

“Your company made it real EZ to get me up & going again!”
Matt T.

“My Specialist explained what the alerts mean & what I need to do when I get one.”
Doris S.

“My Resolution Specialist made sure I had contacted all of the right individuals and completed all of the necessary steps to ensure that my Identity was protected. I was also provided copy of an ID recovery form for me to use if necessary.”
Randal J.

“I was provided outstanding customer service and all my questions were answered accurately. I was also provided contact info if my bank or I had any further concerns.”
Kumiwa S.

“[The Resolution Specialist] Kept me informed at all times.”
Ray D.

“I didn’t understand what was happening that was potential identity theft. They explained everything in a way that made it easy for me to comprehend and helped me make changes I needed to make to keep my identity and accounts safer.”
Vonda S.

“I was contacted by Deluxe Provent about maybe a breach on my e-mail address and they contacted me a suggested that I change my password witch I did immediately. Thanks for watching out for me.”
Jim B.

“The Resolution Specialist gave very simple yet thorough instructions on what I had to do to begin and then complete the process. She followed up to be sure there was nothing more she could do. We received a check on the 3rd business day after I spoke with her the first time. I only wish everyone I deal with would be as professional and courteous. This is a great service that you provide and obviously train your staff thoroughly. I could not be any more impressed, nor any happier.”
Janice A.

“Your company offers great service. I wish more companies were like this.”
Niesha T.

“The Specialist that assisted me was supportive and understanding.”
Suzanne J.

“Your company was great to work with.”
Ernest C.

“The Service was excellent. My Resolution Specialist explained what I needed to do and sent me the information in order for me to complete the activation of my account.”
Ann D.

“Thank you very much. It’s getting frightening and I’m glad you are around to watch things I wouldn’t even know about.”
Vonda S.

“I was contacted about maybe a breach on my e-mail address and they contacted me a suggested that I change my password, which I did immediately.”
Jim B.

“This is a great service that you provide and obviously train your staff thoroughly. I could not be any more impressed, nor any happier.”
Janice A.

“I could not have asked for better service. The Specialist that assisted me is a credit to your company.”
Roger O.

“Awesome Service! I had an unread alert. A Specialist called to make sure that I realized I had an unread alert and to make sure this was mine. It was mine but I certainly appreciated the follow-up!”
GAYLE S.

“The Specialist followed my issue through to resolution, calling me twice to let me know the status of my situation. I was extremely happy with this service as I was too busy to worry about calling.”
Sarah P.

“The Specialist did an excellent job of explaining the various levels of protection.”
John T.

“I received a pop up notification [from your mobile app] regarding the violation of my account. I contacted ezshield and my call was returned in a timely fashion and within minutes we had an action plan.”
Jenny G.

“The Resolution Specialist was extremely helpful and made the process a fast and easy one.”
Yadira A.

“My Specialist informed me that is was imperative that I change my AOL password immediately. She was very courteous with the information presented.”
George P.

“Quick and friendly, helped me and my husband with one call.”
Patricia S .

“The customer support provided by our Specialist made this unpleasant fraud experience smoother and easier to handle.”
Catherine H.

“Very fast process. Thanks so much.”
Charmayne D.

“The Resolution Specialist brought to my attention that my email address was found in a chat room *unauthorized* and contacted me to change password. Hopefully this will prevent unauthorized/fraud of my email account.”
Patricia W.

“The Specialist assisted to make sure I submitted my information in “my wallet” correctly.”
Linnea V.

“I was advised and assisted as to how to resolve my identity theft situation.”
Larry K.

“The Specialist was very patient and helpful in answering my questions and then assisting me in establishing accounts for both my husband and myself.”
Denny W.

“This was the fastest, friendliest, most pleasant experience with any company I have had in the last 25 years. The Specialist followed up with us and I could not have asked for a better experience.”
Jennifer W.

“The Resolution Specialist assisted all the way through the process and was very friendly.”
Kenneth K.

“The Specialist listened to my problem and explained how they could help. Very professional and caring.”
Cecil D.

“The Resolution Specialist set up a conference call with the credit card company in question to resolve the situation.”
Britt H.

“The Resolution Specialist made the experience pleasant and effortless. She was wonderful to work with!”
Melissa U.

“Very professional and efficient.”
Jerry B.

“It was a great value and we’re glad we signed up for the service.”
Robert L.

“First of all EZShield contacted me regarding an alert on my account. The Specialist was very helpful and seemed very concerned about the alert and helped me take care of the alert. Very friendly and professional in helping me when I did not understand what was reported.”
Gloria M.

“Customer Support called me after I had received the alert while in hospital out of town. I appreciated the call. I had problems with assessing the exact reason for the alert but the Specialist was very patient and advised the report which I confirmed was legitimate. Thank you so much.”
Anna H.

“The person answering the call & the person returning my call, were both sympathetic & courteous.”
Laura K.

“Quick and Easy Support!!! Worked well with my Bank.”
Stacey M.

“They immediately took care of my problem and answered all my questions.”
William T.

“This is a great service offering provided by my bank. It’s very important in today’s world.”
Bruce T.

“Answered all my questions, no matter how many times I asked the same one, being very professional & patient with me.”
June Z.

“The Resolution Specialist did a very good job at resolving my issue. Thank you very much.”
Maria M.

“The Specialist was very understanding and helpful in a difficult situation for us. We had no idea how to handle it and she walked me through all the steps. It was greatly appreciated.”
Tina G.

“The Specialist who helped me was absolutely exceptional!”
Bonnie E.

“Very professional and easy to work with. Thank you!”
Catherine M.

“Enrollment was very easy.”
Joan R.

“Service was courteous and professional.”
Walter O.

“Customer Support was extremely helpful and very nice.”
Kimberly C.

“The Specialist was very courteous and followed up in a quick fashion. We are happy with her service.”
Arthur L.

“Took time to help.”
Lloyd S.

“The Specialist resolved the Alert issue.”
David M.

“Thank you for your help!!!”
Anthony D.

“The Resolution Specialist was very courteous and helpful.”
Scott T.

“The Specialist was polite and stayed on top of the process. The best “customer service” I have received EVER!!”
Scott T.

“The Specialist allowed me to take all the time I needed to solve some of the problems I had without feeling rushed. They were very pleasant to work with.”
Lloyd S.

“Helped me when I needed to make an update. Very helpful and pleasant.”
John B.

“The Specialist informed us of what we need to do when we discovered that we were victims of check fraud.”
Najwa B.

“I was not placed on hold and talked to a human immediately!”
Velma G.

“The Resolution Specialist listened and took care of the matter right away. I was actually surprised as to how easy and fast was the whole experience.”
Borris M.

“We have always had a pleasant experience when working with [EZShield] customer service over the years.”
David B.

“I cannot believe out of all the requests in changing my email address that I had such a prompt phone call for a site that is protecting my information, I am even more comfortable than I was before.”
Patricia M.

“Made me feel very safe.”
Diana H.

“The Specialist couldn’t have more been more helpful. She was quick to understand my difficulty, and anxious to resolve it quickly in a way that would give me peace of mind.”
Denise B.

“All aspects, job well done!”
Tina S.

“The Resolution Specialist was prompt, professional and courteous. Many companies could learn from the EZShield business model. This is the way customer service should be handled.”
Chris F.

“The Specialist was very patient with my questions and also gave me her direct phone number in case I had any problems in the future.”
Gaye A.

“The Specialist was very understanding of my problem. She explained everything to me and I was very pleased with the results.”
Michael F.

“They called me and helped me log in very professional.”
Rick S.

“[The Resolution Specialist] was polite and friendly while providing me direct contact information to find an answer to my question.”
Christine M.

“I have shared my experience with my bank and with some business associates about EZShield. Thank you again.”
Wayne G.

“Wonderful to deal with an honest company for a change. Quick – knowledgeable – courteous and someone to communicate with that knew exactly how to complete the job.”
Richard T.

“Timely response and very helpful in answering my questions.”
Bonnie M.

“Very quick solution & service.”
Nita N.

“The Specialist was very informative & friendly-quick service.”
Vicky M.

“Great Help”
Alvars D.

“The Resolution Specialist was very helpful in listening and guiding us as to new fraud cases that we had never been involved in before. She suggested what we may need to do. She did a follow up call with us to see if she could help us with anything else. We really appreciated all the help she provided.”
Rikki G.

“I had changed email accounts and had not updated my account. I could not remember my passwords and she helped me reset my account. Very helpful and considerate.”
Laura H.

“They were polite, friendly and provided quick answers to our questions. They followed up to ensure we got the service we needed.”
Tim, C.

“Fast, polite, and accurate.”
Neal O.

“The Specialist was a pleasure and very knowledgeable regarding Fraud. I was provided all the steps I needed to do. The Specialist kept in contact with me.”
Stacy M.

“[The Resolution Specialist] really cared about our situation. Very professional & thoughtful.”
Phillipe J.

“The Specialist was professional and resolved my issue quickly. Great job!”
Dione P.

“The Specialist had excellent follow up and follow through. When I couldn’t get back to her with information she took the initiative to call the bank directly to get necessary information. She was a pleasure to work with and an excellent representation of what stellar customer service looks like.”
Marlene A.

“[The Resolution Specialist] was courteous and thorough.”
Julie M.

“Your company was very quick with everything which was great!”
Zoe H.

“Efficient Expedient Professional”
Theresa B.

“The Resolution Specialist was very courteous and helpful.”
Kerstin G.